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SHIPPING


Shipping

Where does My Creative Candle ship from?

My Creative Candle ships form Los Angeles, CA.

Does My Creative Candle ship Internationally?

Yes, My Creative Candle ships internationally. International customers are able to choose their own form of shipping. Due to the Customs handling processes, some customers may experience delayed deliveries.

Does My Creative Candle ship to APO/FPO/ and DPO Military Addresses?

 My Creative Candle does not offer APO/FPO and DPO Military shipping at the moment.  However, MCC will in the near future. 

Shipping Address Accuracy:

Please be sure to provide the precise street address/P.O. box, city, state, and zip code information. Remember to completely enter everything in your address. This will help to prevent any errors in shipping.

You can add, edit, or delete shipping addresses while you are in the address confirmation step of the check-out process.

When will I receive my tracking information?

You will receive your tracking information 48-72 hours via email or phone after your order is completed and processed. You may check for updates, locations and etc. through the link provided with your tracking number. 

 

 

SHIPPING RATES

All orders over $75 (before taxes) will receive free ground shipping.  This excludes International, Alaska and Hawaii

orders under $75 a flat rate of $9.95 (2-7 business days) will be applied. 

 My Creative Candle does offer Expedited Shipping for $19.95 (2-3 days), Overnight Shipping for $24.95 (1 business day) and Saturday delivery for $34.95.

Standard shipping only to Alaska and Hawaii for $24.95.

We entrust couriers to deliver your package(s) on time. If your package(s) is delayed, MCC does not offer a reimbursement of shipping charges.

All products purchased from this site are made pursuant to a shipment contract, which means that the risk of loss and title for such items passes on to you upon delivery to the courier.

Shipping costs are automatically calculated in your cart at checkout. 

For International orders, you may choose your preferred shipping courier and options.

International customers are responsible for all customs duties and taxes. MCC is not responsible for delayed, lost or stolen shipments.   

 If you need additional information, please contact support@mycreativecandle.com.

 

ORDER PROCESSING TIMES

All orders are processed Monday through Friday (excluding Holidays). Orders placed after 1 PM (PST) or over the weekend will process the next business day, this includes orders with expedited shipping. Orders take up to 24-48 hours to process and ship (Monday through Friday). High volume periods (such as Holidays, sales, etc.) may experience a delay in standard processing times prior to shipping. Please see the Holiday Closure schedule below.

If an expedited delivery is chosen, and the order is placed before 1 PM (PST) Monday through Friday, the order will be prioritized and will be delivered within the expected processing/shipping timeframe.

When your order ships you will receive an email or phone confirmation with your tracking number. 

Once an order ships, we are unable to update delivery addresses or timing of delivery. Severe weather conditions during transit may cause delays in delivery.

HOLIDAY CLOSURES

In observance of the following holidays, My Creative Candle will be closed on the days listed below.  Orders will begin processing the next business day. This includes any order with expedited shipping.

Monday, Jan 1 - New Year's Holiday
Monday, May 28 - Memorial Day
Wednesday, July 4 - Independence Day
Monday, Sept 3 - Labor Day
Thursday, Nov 22 - Thanksgiving Day
Friday, Nov 23 - Thanksgiving Holiday
Monday, Dec 24 - Christmas Eve
Tuesday, Dec 25 - Christmas